Grupo Security is a niche Chilean-based diversified financial group, offering banking, insurance, asset management, as well as corporate travel and other services to large and medium-sized companies, and high-income individuals. Through a differentiated and innovative offering of financial products and services tailored to its niche, the group leverages operational and financial synergies through organic growth and acquisitions.
Service and Corporate Culture
Our mission is to meet our customer’s lending, asset management, insurance, travel and real estate needs by providing comprehensive service that exceeds expectations and stands out because of its quality.
This is core to what we are all about and we have been recognized for our commitment to excellent customer service. Banco Security ranks among the top companies in Customer Experience in Chile by Praxis and among the best mid-sized banks in terms of Customer Satisfaction by Procalidad, a collaboration between Universidad Adolfo Ibañez and Praxis.
Since its formation over a quarter of century ago, Grupo Security has placed people at the forefront of our business and has focused on work-family balance, striving each day so that all employees can successfully combine personal and professional aspects of their lives. This consistent, long-term vision has allowed the Group to be continuously ranked from external surveys as a great place to work. We have received important awards in recognition of these efforts. For 18 consecutive years, Grupo Security has been recognized by the Great Place to Work Institute as one of the best companies to work for in Chile. At Grupo Security, we strive to promote our employees’ personal development and align it with each company’s strategic objectives, strengthening talent and guaranteeing the best opportunities for growth. Our training programs and plans help make our vision a reality and express the Company’s commitment to everyone on our team. This in turn, is reflected in our excellent customer service.
Niche Position and Specialization in Target Segment
Grupo Security’s strategy is focused on providing innovative and segmented products to a well-defined niche market of large and medium-sized companies and affluent individuals. This focus has allowed us to achieve a solid brand image in our niche markets and strong customer loyalty. By implementing a strategy based on offering personalized, specialized products and services segmentation, we have diversified our revenue sources and expanded our service offerings over the years, while at the same time staying focused on our core customer segmentation.
Strong Financial Position and Shareholder Support
Through a combination of organic growth and acquisitions we have reported consistent profitability since 1991, achieving a 10% CAGR in Net Income over the past 5 years. All businesses contributed to this performance, with the bank reporting 17% CAGR in net income and the asset management unit expanding its AUM at 12% CAGR during that period. The lending business area maintains strong asset quality with risk levels consistently below the industry average. Additionally, our management team and board of directors all have significant financial industry experience and have held their positions for many years providing stability for the company.
Grupo Security is controlled by a group of long-term shareholders, which hold 73% of the shares outstanding and have exhibited a strong commitment to support the company with ten capital increases totaling US$867 million since its creation. They are actively involved in the Group’s decision making processes and participate on the boards and committees of each of the businesses.